We offer a 7-day exchange policy, meaning you have 7 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition as when you received it—unworn, unused, and in its original packaging. You’ll also need to provide a receipt or video proof of purchase.

To initiate an exchange, please contact us via email at theunbreakable.brokenheart@gmail.com or WhatsApp at +6281317617499. If your exchange is accepted, we’ll send instructions on how and where to send your package. Items sent back without first requesting an exchange will not be accepted.

We will notify you once we’ve received and inspected your items and let you know if the exchange has been approved. If approved, we will process the exchange and ship the new item to you.

For any questions about exchanges, please contact us at

PT. Pendobrak Kreasi Utama

The Unbreakable Broken Heart

Phone: +6281317617499

Email: theunbreakable.brokenheart@gmail.com

Address: Pondok Indah Plaza III Blok E-9, Jl. TB. Simatupang, Pondok Pinang, Jakarta Selatan, Indonesia, 12310

Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items
We don’t accept returns on sale items or gift cards.

Returns
We do not accept returns; however, exchanges are available as detailed above.

Refunds
We do not offer refunds. If the exchanged item is of lesser value than the original purchase, no refund will be provided.