This Privacy Policy describes how The Unbreakable Broken Heart (“we,” “us,” “our,” or the “Site”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.tubh.world (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). In this Policy, “you” and “your” refers to users of the Services, including customers, website visitors, or other individuals whose information we collect under this Policy.

Please read this Privacy Policy carefully. By accessing or using the Services, you agree to the collection, use, and disclosure of your information as described. If you do not agree, please do not access or use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other factors. Any revisions will be posted on the Site.

How We Collect and Use Your Personal Information

We collect personal information in several ways to provide and improve the Services. The information we collect and use depends on how you interact with us.

Information You Provide Directly:

• Contact Details: Name, address, phone number, and email.
• Order Information: Name, billing/shipping address, payment details, email, and phone number.
• Account Information: Username, password, and security questions for account security.
• Shopping Information: Items viewed, carted, or saved (e.g., loyalty points, reviews, referrals, or gift cards).
• Customer Support: Information included in communications with us.

Usage Data and Cookies:

We may automatically collect information about your interaction with the Services, including device details, browser information, IP address, and network connection details through cookies and similar technologies. You can set your browser to remove or reject cookies, but this may impact the functionality of the Services.

Information from Third Parties:

We may obtain information about you from third parties, such as:

• Service Providers: Companies like Shopify that support our Site.
• Payment Processors: Entities collecting payment details to fulfill orders.
• Advertising and Analytics Partners: Third parties collecting data to provide insights and deliver ads.

How We Use Your Personal Information

• Providing Products and Services: To process payments, fulfill orders, notify you about account activities, and manage your account.
• Marketing and Advertising: For promotional purposes, including email, SMS, and postal mail communications.
• Security and Fraud Prevention: To detect, investigate, or prevent fraud or other malicious activities.
• Communication and Service Improvement: To provide customer support and enhance the Services.

How We Disclose Personal Information

In certain circumstances, we may share personal information with:

• Vendors: For payment processing, data analytics, shipping, customer support, etc.
• Marketing Partners: To deliver advertisements and promotions.
• Legal Compliance: To comply with legal obligations, respond to subpoenas, and enforce policies.

We do not disclose sensitive personal information without your consent or for purposes of inferring characteristics about you.

Third Party Websites and Links

Our Site may link to third-party sites. We are not responsible for the privacy or security practices of these sites, and we recommend reviewing their privacy policies.

Children’s Data

The Services are not intended for children, and we do not knowingly collect information from children. Parents may contact us to delete any information unintentionally provided by children.

Security and Retention of Your Information

We employ security measures to protect your information, though no method is completely secure. Retention of your information depends on the purpose of collection, legal obligations, and other factors.

Your Rights

Depending on your location, you may have certain rights concerning your personal information, including:

• Right to Access/Know: Request access to your information.
• Right to Delete: Request deletion of your information.
• Right to Correct: Request corrections of inaccurate data.
• Right to Portability: Request transfer of your information to a third party.
• Restriction of Processing: Request to limit data processing.
• Withdrawal of Consent: Withdraw consent for certain processing activities.

To exercise these rights, contact us using the information provided below. We may require identity verification for such requests.

International Users

If you are located outside the country where our servers are, your information may be transferred internationally. We will use recognized transfer mechanisms, such as Standard Contractual Clauses, for these transfers.

Contact Us

For any questions about our Privacy Policy, practices, or to exercise your rights, please contact us at:

PT. Pendobrak Kreasi Utama

The Unbreakable Broken Heart

Phone: +6281317617499

Email: theunbreakable.brokenheart@gmail.com

Address: Pondok Indah Plaza III Blok E-9, Jl. TB. Simatupang, Pondok Pinang, Jakarta Selatan, Indonesia, 12310